Pkpkp Privacy Policy — Your Data Is Safe With Us

Pkpkp is a platform trusted by millions of users across Bangladesh. A key part of maintaining that trust is taking care of your personal information. This Privacy Policy applies to the pkpkp website, mobile app, and all other services.

Every time you register, place a bet, make a deposit, or contact support at pkpkp, some data is generated. This policy transparently explains what happens to that data at every step.

Pkpkp collects information through various methods. Below is a breakdown of the different data types.

Every piece of data pkpkp collects has a specific purpose. Below is a breakdown of what each type of information is used for.

• Account Management: Identity and contact information is required for registration, login, password recovery, and account security.
• Payment Processing: Financial information is used to process deposits and withdrawals securely.
• KYC Verification: Identity document details are collected to verify age and prevent fraud.
• Customer Support: Your account history is used to understand your issues and provide effective solutions.
• Security Monitoring: Device and IP data is used to detect suspicious logins or transactions.
• Personalized experience: Betting activity data is used to understand your preferred sports and bet types so we can show you relevant offers.
• Legal Compliance: Transaction data is required to comply with international Anti-Money Laundering (AML) regulations.

Pkpkp never uses your data beyond its stated purpose. If data is to be used for a new purpose, users are informed in advance.

Pkpkp keeps your data within its own systems. However, there are specific situations where third parties are involved.

• Payment Provider: When processing transactions via bKash, Nagad, or Rocket, the relevant details are shared with those providers — this is essential for completing the transaction.
• KYC verification providers: Your information is verified with accredited KYC platforms to confirm your identity. These organizations operate under strict confidentiality agreements.
• Licensing Authority: pkpkp's regulatory authority may access certain data as part of their audit process.
• Legal Obligations: Relevant data is disclosed in response to valid court orders or requests from government authorities.

Pkpkp uses cookies on its website and app. Cookies are small files stored in your browser that help the site recognize you and improve your experience.

• Essential Cookies: Essential for keeping login sessions active and maintaining security. Disabling these will prevent the site from functioning properly.
• Performance Cookies: Used to understand which parts of the site are most visited and where issues occur. All data is anonymized.
• Preference Cookies: Used to remember your language preference, odds format, and similar settings.

Pkpkp does not use third-party advertising tracking cookies. You have the right to manage cookies through your browser settings; however, disabling certain essential cookies may affect site functionality.

Pkpkp does not retain user data longer than necessary. However, certain information must be kept for a specified period due to legal obligations.

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Typically retained for up to 5 years in accordance with international financial regulations.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance purposes.
• Support conversations: Generally deleted 1 year after the issue is resolved.
• Anonymous usage data: Deleted after use in platform improvement.

Once the designated retention period ends, data is securely deleted or anonymized so it can no longer be linked to any individual.

As a pkpkp user, you have several rights over your own data. pkpkp respects and upholds each of these rights.

To exercise any of these rights, please contact pkpkp Customer Support (support@pkpkp.click) or reach us via Live Chat. pkpkp typically processes requests within 30 business days.

Pkpkp strictly does not serve anyone under the age of 18. This is one of pkpkp's core commitments.

• pkpkp does not knowingly collect personal information from anyone under the age of 18.
• Age is verified at registration and confirmed again during the KYC process.
• If it is found that data belonging to a minor has been collected, that data is deleted immediately and the account is closed.
• If a parent or guardian believes their child is using pkpkp, they should contact support and the matter will be addressed promptly.

Keeping minors off the platform is an integral part of pkpkp's responsible gaming policy. Responsible Gaming Learn more on the page.

Pkpkp may update this Privacy Policy from time to time. When changes are made, the following process is followed.

• If significant changes are made, notice will be given via your registered email or on the pkpkp platform.
• The date of each change is shown at the top of this page as the "Last Updated" date.
• Continued use of pkpkp after any changes are made constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.

Pkpkp believes that being open and straightforward about changes is the right approach — no updates are made silently.

If you have any questions about this Privacy Policy, wish to make a request regarding your data, or have any concerns, please don't hesitate to contact pkpkp.

Pkpkp's privacy team takes every request seriously and aims to respond as promptly as possible. For general questions, you can expect a reply via live chat within minutes; for more complex requests, a detailed response will be provided by email.